In line with our focus on Customer Centricity, we have undertaken and contributed towards a large scale relief and rehabilitation operation in the recent natural calamity that has struck the State of Jammu & Kashmir. Given our large scale presence in the state, we have undertaken several activities and facilitated adequate relief operations to provide relief those affected by the floods. Our employees have donated one day’s salary towards this relief and rehabilitation effort and are also actively contributing in ground level relief efforts in the state.
A dedicated war room was set up to contact all our employees and customers and ensure their safety and well-being. We are relieved that all our employees and customers are now safe.
Claim camps were set up in Srinagar and Jammu along with J&K Bank. A dedicated special claims help line was also operational. These were done to ensure faster claim settlement with minimal documentation. Two claims were settled within 24 hours of receiving the intimation in Ramban and Ganderbal districts.
PNB MetLife tied up with medical services and doctors for assisting our customers and employees over the phone.
Large consignments of packaged food, baby food, water, medicines were sent to help the affected people including our employees.
Apart from salary advances, efforts are on to provide low cost financing through our bank partners to the affected people.
Working closely with J&K Bank we set up our physical claim settlement camps in the Bank branches.