With our easy claims process, your loved ones can claim what is rightfully theirs and fuel their dreams & ambitions.
To initiate claim for Life Cover, you need to submit the following documents.
Mandatory list of documents for death due to accident, suicide and murder
To initiate your claim for Critical Illness, you need to submit the following documents.
List of Mandatory Documents
Additional Mandatory documents basis death at home and Hospital
Mandatory additional documents for Lender Borrower Policies
Please Note that Critical Illness can be claimed only once the Survival Period is completed
Receipt of Documents
Once your documents are received by PNB MetLife, you will be intimated. We will then initiate the claims decision process.
Assessment
Once all mandatory documents for claim intimation are received , and if the claim does not warrant an investigation , we will process your claim within 15 days from the date of receipt of claim intimation.
Investigation
In case of inconsistencies in your forms and details , we might need to investigate your claim. In such cases the investigation will be completed and the claim will be decisioned within 45 days from the receipt of claim intimation .
Claim Decision
The Claim decision shall be made as per the regulatory turnaround time from completion of assessment and investigation .This will initiate your payout.
For Non-Investigated Claims - The TAT is 15 days from the date of intimation.
For Investigated Claims - The TAT is 45 days from the date of intimation.
In case of breach in regulatory turnaround time , interest will be paid as per IRDAI regulations.
Rs. 930 Crores
Bonus declared for Participating Policies in FY’23-24
2.35 Lakh+
transactions completed on the khUshi chatbot.
99.20%
Claim settlement ratio for retail business
16500
Locations & strong branch network
As your trusted life insurance partner, PNB MetLife is with you amidst the current COVID-19 outbreak. Our policies also cover COVID-19 Claims. In case of a Death Claim, kindly submit the signed Claim Intimation Letter mentioning the policy number, brief of the insured event and other claim documents on the email mentioned herewith. Please write-in to us at claimshelpdesk@pnbmetlife.com or indiaservice@pnbmetlife.co.in. You can also call us on 1800-425-6969 for death claims intimations and for any queries on Monday - Saturday between 10:00 am - 7:00 pm.
PNB MetLife Insurance, amongst the trusted Life Insurance companies in India, aims to provide a wide range of Life Insurance products that suits the needs of an individual at every stage of his life. Life Insurance Plans range from Term Life Insurance Plans, Term Plan, Protection Plans, Long Term Savings Plans , Retirement Plans & Child Education Plan.
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