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    PNB MetLife 360Health

    Your guide to Total Health Awareness and Education

    What is 360Health?

    PNB MetLife 360Health is a comprehensive health awareness and education solution designed to help you and your family become more aware of how to better manage your overall health. Our end-to-end solution helps customers increase their health spans through a focus on four key aspects. 360Health Services can be availed through the khUshi App, making it easier for you to access and manage your health and insurance needs.

    360Health

    #Services offered may differ from plan to plan

    Frequently Asked Questions

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    How do I access PNB MetLife 360Health services?

    You can avail 360 Health Services from the Khushi App, Download now:

    App StorePlay Store

    Who can avail 360 Health Services?

    360Health services are currently available for PNB MetLife customers only

    Are these services offered directly by PNB MetLife?

    All 360Health Services and are offered through our partner Visit Health Private Limited

    How do I book a Doctor Appointment, Dentist Appointment, Medicines or Lab Test and packages?

    Log into khUshi App and click on the 360Health Icon from the quick link or 360 Health banner and select the required service and book as required.

    How do I book Online Doctor Consultation?

    Log into khUshi App and click on the 360Health Icon from the quick link and select a service or navigate from 360Health Banner to view services and click on Online Doctor Consultation, choose your preferred specialist, enter the basic symptoms and start a consultation via chat, video, or audio call.

    How do I order medicines online?

    Log into khUshi App and click on the 360Health Icon from the quick link and select a service or navigate from 360Health Banner to view services and click on Medicines. Choose your medicines, upload your prescription select the required medications, and place your order. Your medicines will be delivered to the given address.

    What payment methods are accepted?

    There are various payment methods, including credit/debit cards, net banking, and UPI.

    How can I track my order or appointment?

    Track your order or appointment by clicking on the required service which you have availed and it will show you the status on your order

    Can I cancel or reschedule my appointment?

    Yes, you can cancel or reschedule your appointment by clicking on the required service and choose the appropriate option for rescheduling or cancelling.

    When will my money be refunded for cancelled orders or appointments?

    If an order or appointment is cancelled, the amount will be refunded by Visit Health to the payment source within 5-7 working days, subject to bank processing times and RBI guidelines. (PNB MetLife will not be responsible for any type of refund or monetary disputes. PNB MetLife will only provide redirection gateway on its digital platforms/Website/Khushi App and will not take any accountability or responsibility to services provided by Visit Health.)

    Whom do I contact if I have any questions or concern relating to my 360Health orders?

    If you have any queries or questions about your orders related to 360Health, you can contact the customer care on +91 93113 73231 or email hello@getvisitapp.com

    Which PNB MetLife Plans offer 360Health Services?

    360Health Services available with all PNB MetLife Plans, check the list of products offering specific 360Health Services.

    Disclaimer:

    This page/document was last updated as on 27th April 2026.
    By using 360Health, you will be supported by Visit Health Private Limited (Visit Health) for health & wellness services as provided by Visit Health.
    PNB MetLife India Insurance Company Limited (“PNB MetLife”) is only providing reference link on its digital platforms/Website/Khushi App for health & wellness services provided by Visit Health Private Limited (“Visit Health”) and PNB MetLife does not take any accountability and responsibility whatsoever with respect to the services provided by Visit Health. Any dispute regarding the services provided by Visit Health, will be addressed to Visit Health and PNB MetLife shall not have any role whatsoever in this regard. Your personal data collected by PNB MetLife or Visit Health will be stored, processed and shared etc., in accordance with terms available at https://www.pnbmetlife.com/quicklinks/privacy-policy.html and https://getvisitapp.com/privacy-policy. For more details on terms and condition, please visit at https://www.pnbmetlife.com/360-health.html
    You also understand that PNB MetLife has a mechanism for the redressal of grievances, if any, in respect of the usage and storage of your personal information and the same is provided in detail in the Privacy Policy available on the website of PNB MetLife. You can raise your concerns to the Chief Information Security Officer of PNB MetLife and/or Data Protection Board in accordance with the said Privacy Policy and Digital Personal Data Protection Act, 2023 and the Rules framed therein.
    You further acknowledge and agree that:
    a. PNB MetLife is only providing reference link on its digital platforms/Website/Khushi App and PNB MetLife does not take any accountability and responsibility whatsoever with respect to the services by Visit Health.
    b. Any/all medical consultation and other health & wellness services will be offered by Visit Health entirely as per the terms available at https://getvisitapp.com/privacy-policy and without any oversight/intervention from PNB MetLife.
    c. Any views/advise/opinion/report/services that are expressed/offered/rendered/delivered by any health & wellness experts/nutritionists/medical practitioner/fitness trainer constitutes independent views/advise/opinions and are not endorsed by PNB MetLife.
    d. PNB MetLife does not endorse, represent, assure any of the health & wellness services; and also, does not claim any responsibility whatsoever for the effectiveness or suitability of any diet/fitness regime and any/or medical consultancy/health/supplement advise recommended by any health & wellness experts/nutritionists/medical practitioner/fitness trainer.
    e. Any dispute regarding the services provided by Visit Health, will be addressed to Visit Health and PNB MetLife shall not have any role whatsoever in this regard.
    AD-F/2024-25/1636

    Please fill out personal information

    By submitting your details, you agree to PNB MetLife's Privacy Policy and authorize PNB MetLife and/or its authorized service providers to verify the above information and/or contact you to assist you with the policy purchase and/or servicing. You have the option to opt-out of this contact authorization by un-checking the box. The authorization provided by you herein will supersede all earlier authorizations/registrations made by you in this regard.

    Thank you for your interest in PNB MetLife Solutions, the brochure has been sent to your email ID.

    Disclaimer

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    As your trusted life insurance partner, PNB MetLife is with you amidst the current COVID-19 outbreak. Our policies also cover COVID-19 Claims. In case of a Death Claim, kindly submit the signed Claim Intimation Letter mentioning the policy number, brief of the insured event and other claim documents on the email mentioned herewith. Please write-in to us at claimshelpdesk@pnbmetlife.com or indiaservice@pnbmetlife.co.in. You can also call us on 1800-425-6969 for death claims intimations and for any queries on Monday - Saturday between 10:00 am - 7:00 pm.

    PNB MetLife Insurance, amongst the trusted Life Insurance companies in India, aims to provide a wide range of Life Insurance products that suits the needs of an individual at every stage of his life. Life Insurance Plans range from Term Life Insurance PlansTerm PlanProtection PlansLong Term Savings Plans , Retirement Plans & Child Education Plan.

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