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    e-Insurance Account

    What is an e-Insurance Account or eIA?

    eIA stands for "e-Insurance Account". This is a facility which provides the ease of holding insurance policies issued in an electronic form. As is the case with shares and bonds, which can be held in an electronic account with a depository, you can keep your insurance policies in an e-Insurance Account with an insurance repository.

    It is a simple, yet effective way to manage life insurance policy/policies. This feature, introduced by the Insurance Regulatory and Development Authority of India (IRDAI), helps the policyholder store and access policies in a digital format, and be able to access it anytime and from anywhere. Furthermore, in this single account the policyholder can store all their insurance policies, and access them whenever they may need. All this is free of cost.

    Each e-Insurance Account has a unique account number, log-in ID and password, thereby ensuring the account access is available only to a single policyholder.

    How do you open an e-Insurance Account?

    IRDAI has provided the Certificate of Registration to certain entities to operate as Insurance Repositories (IR) that is authorized to open e-Insurance accounts for customers.

    To open an e-insurance account, you can make a request directly to any one of the following four IR entities or to PNB MetLife by following below steps

    1. Download the insurance repository Account Opening Form from one of these links and fill it up

    2. Attach self-attested copy of below mention required documents:

    • PAN
    • Address proof
    • Date of birth proof
    • Identification Proof

    3. Submit the forms along with self-attested documents to your nearest PNB MetLife Branch Office

    For New Customers

    • While buying a new policy through digital journey, you need to simply provide your consent in the e-Insurance Account portion of the new business application form
    • For Physical journey, you simply have to submit the eIA application form along with the new business application form.
    • Once e-Insurance Account is created, the chosen Insurance Repository will send log-in details to you via email. PNB MetLife will not send any email with these details.
    • In case you already have an e-Insurance Account, you need to mention the e-Insurance Account details at the time of submitting new business application form.

    Frequently Asked Questions

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    What is an insurance repository?

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    It is a facility that allows you to hold insurance plans in the electronic form. As is the case with shares and bonds, which can be held in an electronic account with a depository, you can keep your insurance policies in an e-insurance account with an insurance repository.

    What is the objective of an Insurance Repository?

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    The objective of creating an insurance repository is to provide policyholders a facility to keep Insurance policies in electronic form and to undertake changes, modifications and revisions in the insurance policy with speed and accuracy in order to bring about efficiency, transparency and cost reduction in the issuance and maintenance of insurance policies.

    What are the advantages?

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    There are 4 basic advantages:

    • If your policies are stored in the electronic form, you don't run the risk of losing or damaging the physical documents.
    • It will become easier to track your policies as the details will be available at one place. You won't have to go to different offices anymore.
    • Your paperwork will reduce. With the repository as the single point of service, updating details like change of address or nomination will become easier, faster and more reliable.
    • Don’t have to resubmit the KYC details for buying new insurance policies in the future. Instead, just mention the online insurance account number.

    Do Insurance repository sell Insurance policy?

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    No, Insurance Repository cannot sell Insurance policy. They just maintain record of all insurance policies which the Policyholder has purchased from any insurance company.

    Is it compulsory for all Insurance Companies to offer electronic policies?

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    Yes, but at the option of the customer.

    Can a citizen of other country also open eIA?

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    e-IA can be opened by any applicant holding a valid PAN Card OR Aadhaar Card.

    How can you open an e-insurance account?

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    A policyholder can open an e-insurance account with any of the four repositories approved by IRDA. These include the NSDL Database Management, Central Insurance Repository, CAMS Repository Services and Karvy Insurance Repository.

    What if you have policies from different insurers?

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    Even if you have policies from multiple insurance companies, they can be stored in the same account.

    What are the norms for opening an e-Insurance account?

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    In order to hold e- insurance policies a separate and distinct e‐insurance account shall be opened with insurance repositories for keeping insurance policies in electronic form and the same shall be opened by a person who has insurance policies on his own or who proposes to take insurance policies.

    What are the requirements to open an e-insurance account?

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    The documents that would be required are an Application form & KYC norms (ID Proof, Address Proof).

    Is it possible to have multiple e-IA?

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    No. Only one eIA can be opened across the various Insurance Repositories.

    What does it cost?

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    The policyholder do not have to pay any charges to open an e-insurance account or hold the policies in the demat form. You don't need to pay anything for converting the existing policies into electronic form.

    What to do when you buy a new policy?

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    If you have an e-insurance account, buying a new policy in the electronic form becomes easier. Just quote your account number in the application and opt for a policy in the electronic form. Since the KYC documents would already have been submitted and verified, the insurance firm won't have to repeat the process. The policy will reflect in your account after it is issued.

    How do you make changes in a policy?

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    The insurance repository is the single point of service for all your requirements, so you will need to submit your request to it. If the change is at the account level (address or contact details), the repository will execute it after due verification and then intimate the insurance company. If the change is at the policy level (nomination, sum assured or account details), the repository will forward the request to the insurance company.

    Who is an Authorized Representative?

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    A policy holder who opens an e IA shall appoint an Authorized Representative (AR) who is entitled only to access the e IA so as to know the portfolio of insurance policies and the nominees of the respective policies held under that account.

    Under what circumstance will authorize representatives gets complete access rights?

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    Post Demise of Insured or after insured incapacity to operate eIA.

    Will I, as insured, face any difficulty during claim process, if I empanel with insurance repository?

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    No. insured will not face any difficulty during claim process in any form due to empanelling with eIA.


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    As your trusted life insurance partner, PNB MetLife is with you amidst the current COVID-19 outbreak. Our policies also cover COVID-19 Claims. In case of a Death Claim, kindly submit the signed Claim Intimation Letter mentioning the policy number, brief of the insured event and other claim documents on the email mentioned herewith. Please write-in to us at or You can also call us on 1800-425-6969 for death claims intimations and for any queries on Monday - Saturday between 10:00 am - 7:00 pm.

    PNB MetLife Insurance, amongst the trusted Life Insurance companies in India, aims to provide a wide range of Life Insurance products that suits the needs of an individual at every stage of his life. Life Insurance Plans range from Term Life Insurance PlansTerm PlanProtection PlansLong Term Savings Plans , Retirement Plans & Child Education Plan

    #Maximum maturity age: 99 years for all options (except Joint Life cover option), Joint Life Cover option: 75 years (applicable for both Primary & Secondary life). 

    ^^Growth with Bonus: Simple reversionary yearly bonus, cash bonus and terminal bonus are subjected to the announcement by the company.

    #Liquidity with cash bonus: May be availed under Liquidity bonus option in certain specified product terms + premium payment terms.
    **Waiver of premium benefit: It is an optional benefit available under Savings + Heath Care & Savings + Family Care Option.
    @Maturity benefit: Sum assured is guaranteed at the time of maturity only for all inforce policies if all due premiums have been paid.

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