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    Khushi App

    khushi app

    Watch How khUshi Can Simplify Your Life


    khushi img1

    How It Works

    Rinki Shah
    I have never seen an app this amazing. The best part is that I can set reminders for almost any task. It’s great to see an insurance company use technology for servicing.

    Rinki Shah

    HR professional

    This is a nice app with AI. Very user friendly. I asked the app to show me my fund value and it immediately did. I didn’t have to go online and check. Great initiative by the company to offer convenience to their customers.

    Sunil Singh

    Self Employed

    Sunil SIng
    This app is convenience at anyone’s fingertips. To be honest I hate traveling in traffic and living on rent means changing your address constantly. This app is an excellent way to avoid all these hassles.

    Albert Dsouza

    Sr. Sales Manager


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    Who is khUshi?

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    khUshi is your very own PNB MetLife Pocket Insurance App who is always available to answer your policy related questions and simplify your service experience anytime, on-the-go.

    How do I use khUshi app?

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    Simply download the app from Google Play Store or App Store and login using your PNB MetLife website ‘customer login’ credentials / Mobile or Email ID or ‘register’ to create your login credentials.
    To start a conversation, you can simply type your query or just tap the microphone icon in the chat window to enable voice and khUshi will start listening and respond to your query.

    Can khUshi provide my policy details without me ‘typing’ or ‘speaking’ to her?

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    Yes, off course! Once you login to the app, you can click on the icon besides the text box to access the shortcut menu and khUshi will provide the information you seek on your policy

    What can khUshi help me with?

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    khUshi can provide real-time information about your insurance policy and at the same time accept servicing requests. Below are the details khUshi can currently assist you with and there’s a lot more she is currently being trained upon, so keep interacting with her and stay updated on your policy.

    Share policy related details:

    • Nominee details
    • Sum assured / death benefit
    • Policy term
    • Premium Due amount / Due date / Frequency
    • Last premium paid
    • Registered bank details
    • Rider details
    • Issue date
    • Policy status
    • Fund value & portfolio

    Take your request to update:

    • Permanent / Correspondence address
    • E-mail id
    • Mobile number
    • PAN number
    • Aadhar number
    • Register for e-statements

    And many more…

    • Locate nearby PNB MetLife branch
    • Set / View / Delete reminders
    • Arranges Call back from call center representatives
    • Fix medical appointment
    • Customer servicing documents / statements
    • Fix an appointment with an advisor

    Will I get a confirmation once my policy servicing request is accepted by khUshi?    

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    Yes, you will receive communications for all requests placed through khUshi. You can also contact our touchpoints to know more details about your requests and transactions.

    How does khUshi learn?

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    khUshi learns from the interactions she has with customers. With her machine learning capabilities, she keeps getting better in understanding your need and intent – so keep interacting & see khUshi learn.

    What languages can khUshi speak?

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    Currently khUshi understands and replies in English & Hindi but we’re teaching khUshi different languages. Learning them and becoming fluent will take some time though, so please be patient.

    Which mobile operating system & version is khUshi compatible with?

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    Currently khUshi is available for Andriod & iOS mobile users.

    Are my details safe and secure if I chat with khUshi?

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    Yes. Your interactions with khUshi are protected and secured so be rest assured your personal & policy details are safe.


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    As your trusted life insurance partner, PNB MetLife is with you amidst the current COVID-19 outbreak. Our policies also cover COVID-19 Claims. In case of a Death Claim, kindly submit the signed Claim Intimation Letter mentioning the policy number, brief of the insured event and other claim documents on the email mentioned herewith. Please write-in to us at or You can also call us on 1800-425-6969 for death claims intimations and for any queries on Monday - Saturday between 10:00 am - 7:00 pm.

    PNB MetLife Insurance, amongst the trusted Life Insurance companies in India, aims to provide a wide range of Life Insurance products that suits the needs of an individual at every stage of his life. Life Insurance Plans range from Term Life Insurance PlansTerm PlanProtection PlansLong Term Savings Plans , Retirement Plans & Child Education Plan.

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