Customer Grievance Redressal Complaint Guidelines - PNB MetLife Insurance

Customer Grievance Redressal

We aim to provide the best in customer service. In the rare event of you not being satisfied with the services provided, you can highlight your concern on the below mentioned touch points:

Level 1

For any complaint/grievance, please approach any of our following touch points:

Call 1800-425-69-69 (Toll free) or 080-26502244
Write to “Customer Support Department” PNB MetLife India Insurance Co. Ltd., Unit No. 101, 1st Floor, Techniplex-1, Techniplex Complex, Veer Savarkar Flyover, Off S V Road Goregaon (West), Maharashtra- 400062
Visit our website www.pnbmetlife.com
Visit our nearest PNB MetLife branch  and contact designated Grievance Officer (GO)

Level 2

In case you are not satisfied with the resolution provided, please write to:


Taranjit Singh

Associate Director, Customer Services, Operations and Services,

Grievance Redressal Officer.
PNB MetLife India Insurance Co. Ltd,
Platinum Towers, 4th Floor, Sohna Road,
Sector - 47, Gurgaon – 122002

Level 3

In case you are not satisfied with the decision from above offices, you may contact the Insurance Regulatory and Development Authority of India.

Grievance cell (Complaint against Life Insurer) 

Consumer Affairs Department - Grievance Redressal Cell,

Insurance Regulatory and Development Authority of India (IRDAI)

3-5-817/818, United India Towers, 9th Floor,

Hyderguda, Basheerbagh,

Hyderabad – 500 029

Toll Free: 155255
You may also approach the Insurance Ombudsman. Contact details are available at www.irda.gov.in