Customer Grievance Redressal Complaint Guidelines - PNB MetLife Insurance

Customer Grievance Redressal

We aim to provide the best in customer service. In the rare event of you not being satisfied with the services provided, you can highlight your concern on the below mentioned touch points:

Level 1

For any complaint/grievance, please approach any of our following touch points:

Call 1800-425-69-69 (Toll free) or 080-26502244 or Fax 080-41506969
Email us at
Write to “Customer Support Department” PNB MetLife India Insurance Co. Ltd., Unit No. 101, 1st Floor, Techniplex-1, Techniplex Complex, Veer Savarkar Flyover, Off S V Road Goregaon (West), Maharashtra- 400062
Visit our website
Visit our nearest PNB MetLife branch across the country

Level 2

In case you are not satisfied with the resolution provided, please write to:

Taranjit Singh

Associate Director, Customer Services, Operations and Services,

Grievance Redressal Officer. 

PNB MetLife India Insurance Co. Ltd.,

101, 1st Floor, Techniplex-1, 

Techniplex Complex, Off Veer Savarkar Flyover, Goregaon (West),

Mumbai - 400 062, India

Level 3

In case you are still not satisfied with the decision of the above office, or have not received any response within 10 days, you may contact the Insurance Regulatory and Development Authority of India for resolutio

Grievance cell (Complaint against Life Insurer)
Insurance Regulatory and Development Authority of India,Parishrama Bhawanam, 5-9-58/B, Basheerbagh, Hyderabad - 500 004
Toll Free: 155255
You may approach the Insurance Ombudsman. Contact details are available at