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    Customer Grievance Redressal

    Level 1

    For any complaint/grievance, please approach any of our following touch points:

    call iconCall 1800-425-6969 (Toll free) or 0802-650-2244
    location iconWrite to “Grievance Redressal Department” 
    PNB MetLife India Insurance Co. Ltd,
    Unit no. 302, 3rd floor, Tower-3,
    Worldmark, Village Maidawas,
    Sector 65,
    District Gurugram, Haryana - 122018
    location iconVisit our website PNB MetLife
    location iconVisit our nearest PNB MetLife branch  and contact designated Grievance Officer (GO)

    Level 2

    In case you are not satisfied with the resolution provided, please write to:

    location iconAjay Narang - Director, Service Delivery & Excellence
    Grievance Redressal Department
    PNB MetLife India Insurance Co. Ltd,
    Unit no. 302, 3rd floor, Tower-3,
    Worldmark, Village Maidawas,
    Sector 65,
    District Gurugram, Haryana - 122018

    Level 3

    Alternative Dispute Resolution Mechanism – Insurance Ombudsman
    If you are not satisfied with our resolutions/decision on your complaint, you can invoke the speedy and no cost alternative dispute resolution mechanism by approaching the jurisdictional Insurance Ombudsman appointed by the Govt, within 1 year of our decision provided; (1) The value of your claims/complaint is less than INR '30 Lakh’ and (2) You have not approached any court of law with the same dispute. The decision of the Ombudsman can be challenged in a competent court of law. Click this link to reach out the Insurance Ombudsman https://www.cioins.co.in/Ombudsman

    Disclaimer

    Collapsed Expanded

    As your trusted life insurance partner, PNB MetLife is with you amidst the current COVID-19 outbreak. Our policies also cover COVID-19 Claims. In case of a Death Claim, kindly submit the signed Claim Intimation Letter mentioning the policy number, brief of the insured event and other claim documents on the email mentioned herewith. Please write-in to us at claimshelpdesk@pnbmetlife.com or indiaservice@pnbmetlife.co.in. You can also call us on 1800-425-6969 for death claims intimations and for any queries on Monday - Saturday between 10:00 am - 7:00 pm.

    PNB MetLife Insurance, amongst the trusted Life Insurance companies in India, aims to provide a wide range of Life Insurance products that suits the needs of an individual at every stage of his life. Life Insurance Plans range from Term Life Insurance PlansTerm PlanProtection PlansLong Term Savings Plans , Retirement Plans & Child Education Plan.

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