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    Customer Grievance Redressal

    Level 1

    For any complaint/grievance, please approach any of our following touch points:

    call iconCall 1800-425-6969 (Toll free) or 0802-650-2244
    location iconWrite to “Grievance Redressal Team” 
    PNB MetLife India Insurance Co. Ltd., 
    Platinum Towers, 4th Floor, 
    Sohna Road, Sector - 47, 
    Gurgaon – 122002
    location iconVisit our website
    location iconVisit our nearest PNB MetLife branch  and contact designated Grievance Officer (GO)

    Level 2

    In case you are not satisfied with the resolution provided, please write to:

    location iconSameer Chibber - Director Branch Operations & Controls & Services
    Grievance Redressal Officer.
    PNB MetLife India Insurance Co. Ltd,
    Platinum Towers, 4th Floor, Sohna Road,
    Sector - 47, Gurgaon – 122002

    Level 3

    In case you are not satisfied with the decision from above offices, you may approach the Insurance Ombudsman. Contact details are available at


    Collapsed Expanded

    As your trusted life insurance partner, PNB MetLife is with you amidst the current COVID-19 outbreak. Our policies also cover COVID-19 Claims. In case of a Death Claim, kindly submit the signed Claim Intimation Letter mentioning the policy number, brief of the insured event and other claim documents on the email mentioned herewith. Please write-in to us at or You can also call us on 1800-425-6969 for death claims intimations and for any queries on Monday - Saturday between 10:00 am - 7:00 pm.

    PNB MetLife Insurance, amongst the trusted Life Insurance companies in India, aims to provide a wide range of Life Insurance products that suits the needs of an individual at every stage of his life. Life Insurance Plans range from Term Life Insurance PlansTerm PlanProtection PlansLong Term Savings Plans , Retirement Plans & Child Education Plan.

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