Customer Grievance Redressal Complaint Guidelines - PNB MetLife Insurance

Customer Grievance Redressal

We aim to provide the best in customer service. In the rare event of you not being satisfied with the services provided, you can highlight your concern on the below mentioned touch points:

Level 1

For any complaint/grievance, please approach any of our following touch points:

Call 1800-425-69-69 (Toll free) or 080-26502244

Write to “Grievance Redressal Team” 

PNB MetLife India Insurance Co. Ltd., 

Platinum Towers, 4th Floor, 

Sohna Road, Sector - 47, 

Gurgaon – 122002

Visit our website
Visit our nearest PNB MetLife branch  and contact designated Grievance Officer (GO)

Level 2

In case you are not satisfied with the resolution provided, please write to:

Sameer Chibber - Associate Director
Grievance Redressal Officer.
PNB MetLife India Insurance Co. Ltd,
Platinum Towers, 4th Floor, Sohna Road,
Sector - 47, Gurgaon – 122002

Level 3

In case you are not satisfied with the decision from above offices, you may approach the Insurance Ombudsman. Contact details are available at