conVRse – A virtual Reality customer service platform

conVRse – A Virtual Reality customer service platform

conVRse

What is conVRse

conVRse is an experiential Virtual Reality (VR) platform which provides an immersive and  personalized experience to customers. conVRse will add another dimension to customer servicing experience where customers get an instant access to experts, view their policy details,  service requests executed real time, know status of their claim amongst many others, all while having an interactive experience. 


When customers put on the VR headset they find themselves in a 3D simulated virtual room, face to face with PNB MetLife’s insurance expert “Khushi”, a virtual avatar. 


conVRse has been built in collaboration between MetLife’s innovation center – LumenLab in Singapore and PNB MetLife in India.


Hear all about this industry 1st service straight from our MD & CEO Mr. Tarun Chugh. Watch the video here.

We operate in a dynamic environment where technology helps us engage with our customers in new and exciting ways. The customer expects better service standards equivalent to other industries.


conVRse, PNB MetLife’s Virtual Reality based platform, enables customers to experience the best in innovation and servicing in the insurance industry.


Key Benefits of conVRse:

  • Interact with 'Experts' for easy access to information and real time resolution
  • 'Education & 'Training' in an immersive environment
  • 'Transparency & Trust' driven by superior technology


Host of Servicing Options


Easy Access to Information

  • Policy details
  • Policyholder details
  • Premium payment
  • New application
  • Fund value
  • Payment refund
  • Policy document


Service Requests

  • Address change
  • Mobile/Email update
  • Change in Premium mode 
  • Apply for a Policy Loan
  • Fund Switch
  • Bank account
  • Standing instructions


Claims

  • Intimation
  • Submission process
  • Track status


Customer Feedback

  • Registration
  • Track resolution

Ahmedabad
PNB MetLife India Insurance Co. Ltd., Unit No. 201, 202, 203, 2nd Floor, Sun Square, Near Klassic Gold Hotel, Off  C.G Road,  Ahmedabad - 380009, Phone: 079-69000290


Bengaluru

PNB MetLife India Insurance Company Ltd, Registered Office , Unit Nos. 701 , 702 & 703 , 7th Floor, West Wing, Raheja Towers, # 26/27, M G Road , Bengaluru-560001, Phone: 080-23560359


PNB MetLife India Insurance Co. Ltd., “Thunga Complex” 1st Floor, # 25, 32nd A Cross Road, 7th Block Jayanagar, Beside City College, Opp Bangaluru International Academy, Bangaluru - 560082, Phone: 080-26658638


Chandigarh
PNB MetLife India Insurance Co. Ltd., CP-1524, 2nd & 3rd Floor, SCO 68-69, Sector 17B, Chandigarh-160017, Phone: 0172-4900500


Delhi

PNB MetLife India Insurance Co. Ltd., S-214, 215, 216, 2nd Floor, King's Mall, Plot No. 1B1, Twin District Centre, Sector-10, Near Rohini West Metro Station, Rohini- 110085, Phone: 9213021051


PNB MetLife India Insurance Co. Ltd., Unit No.4, (Flat No.201, 2nd Floor, Plot No.7 & 8),Vardhman Trade Centre, Nehru Place,  New Delhi - 110 019, Phone: 8882730066


PNB MetLife India Insurance Co. Ltd., 3rd Floor, 10201-10202, Padam Singh Road, Karol Bagh, New Delhi-110005, Phone: 011-69400115


Hyderabad

PNB PNB MetLife India Insurance Co.Ltd.,5th Floor,  # 6-3-1085/502, Dega Towers, Rajbhavan Road, Somajiguda, Hyderabad, Telangana - 500082, Phone: 040-66274900


Jammu
PNB MetLife India Insurance Co. Ltd., 4th Floor, GMC – 29, Rail Head Complex, Jammu – 180012, Phone: 0191 2475810


Kolkata
PNB MetLife India Insurance Co.  Ltd., "Kashi Niket ", 1st Floor, # 190 C, Satin Sen Sarani, Kankurgachi,  Kolkata - 700 054, Phone: 033-30118900


PNB Metlife India Insurance Co. Ltd. 20A, Park Street, 1st & 2nd Floor, Kolkata-700016, Phone: 033-30443100


Lucknow

PNB MetLife India Insurance Co. Ltd., 1st Floor, The Commercial Motors Building, Hazrat Ganj, lucknow - 226 001, Phone: 0522-6713732


Mumbai
PNB MetLife India Insurance Co. Ltd.,  Unit No. 301, 3rd Floor, DLH Park, Opposite MTNL Exchange, S V Road, Goregaon West, Mumbai - 400062, Phone: 022-30076800


PNB MetLife India Insurance Co. Ltd., 2nd Floor, Neelyog Sq., Office No. 203, Ghatkopar (E), Near Railway Station, Mumbai-400 075, Phone: 022-69001477


Pune
PNB MetLife India  Insurance Co. Ltd., Office No. 10, 11A & 11B, 3rd Floor, CTS No.1237, Sneh Leela Apartments, Apte Road,Opp. Apte Sabhagruh, Deccan, Pune - 411004, Phone: 020-66812727

The conVRse launch event was graced by Shri T. S. Vijayan, Chairman, Insurance Regulatory and Development Authority of India (IRDAI) along with Shri Nilesh Sathe, Member Life IRDAI in the presence of Mr. Tarun Chugh, MD & CEO, PNB MetLife at the company regional office in Hyderabad.


Speaking on the occasion, Shri T.S. Vijayan, Chairman IRDAI, said, “My tryst with technology goes back to the early days of LIC. I believe that the core target audience for Life insurance are the young people. We need to create innovative engagement modules through gaming or interactive format to target that group and excite them. As a regulator our concern is that the customer gets the best service even in the remotest of locations. My vision is to automate the entire customer experience from sales, KYC, post sales on versatile platforms. I compliment PNB MetLife for doing this.”


Mr. Tarun Chugh, MD & CEO, PNB MetLife commented, “Our ongoing investment in technology underscores our philosophy to support continuous innovation and customer centricity. We are delighted to bring this ground breaking technology to our customers and revolutionize the concept of customer service for the 21st century.”


“What I like about virtual reality is that it allows the customer to be the protagonist in their own financial journey.” said Zia Zaman, LumenLab CEO and Chief Innovation Officer of MetLife Asia.


To read the entire press note, please click here

“Extremely good initiative and felt real time talking to the person, it was great”
-    Mr. Navin Chettri

“Interaction was extremely good which is new, innovative and easy. Prefer to have the VR set at home as well”
-    Mr. Alok Kumar