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    Customer Health Initiative

    With Covid-19 affecting all our lives, we understand the importance of taking care of your health. To ensure that we partner with you at every stage of life, we are offering a range of medical consultation services for you to get timely medical advice to protect you from COVID-19.

    Under this, all PNB MetLife customers can avail of COVID related medical consultation through easy online and on-call access. Both our customer service app khUShi and our customer portal can help you get these services at your fingertips.

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    Frequently Asked Questions

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    What is online doctor consultation?

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    You can do teleconsultation with the doctors for availing medical advice on phone. All you have to do is tell your symptoms or health problems for timely medical advice for protection from COVID-19 and/or post covid-19 care. A doctor will connect within 30 mins. This service is available 24*7, however facility is available for the limited period.

     

    What are the services available and their benefits?

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    You can avail free online doctor consultation, facilitation in scheduling of COVID vaccination appointment and other preventive healthcare services for protection/recovery from COVID-19.

    How can I access online doctor consultation and other preventive healthcare services?

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    PNB MetLife customers can log in to our customer service app khUshi – available on the app/play store on both iphone and android or sign in to the customer portal to get access of our online doctor consultation and other preventive healthcare services.

    What are the timings of online doctor consultation?

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    The online doctor consultation is available 24x7.

    What are the specialties currently offered for online doctor consultation?

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    The specialties currently offered are COVID-19 related medical advice including mental health consultation.

    Can I speak with the same doctor again?

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    Yes, you can connect with the same doctor again. You need to select the same doctor in “My consultations” page and re-open the consultation.

    How can I get in touch with in case of any support required in doctor consultation?

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    You can write to the support team via email at hello@medibuddy.com or call on +91-9999991555

    Can I get consultation in a regional language?

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    Yes, the service currently supports 15+ regional languages.

    How can I get in touch for other preventive healthcare services related queries?

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    You can write an email to info@workadvantage.in or call on +91-8882870870(all 7 days of the week during 11 am to 11 pm)

    How can I get the access of my doctor prescription?

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    You can get the prescription on - my consultation page once your consultation is closed. You need to select the same doctor in “My consultations” page and download the prescription from chat window.

    What if I am not able to access my prescription on my consultation page?

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    You can write to the support team via email at hello@medibuddy.com or call on +91-9999991555

    What happens when I do not get a response from a doctor?

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    Generally, you get the response within 30 minutes, however in case of an issue, you can write to the support team via email at hello@medibuddy.com or call on +91-9999991555

     

     

     

    What will be the role of PNB MetLife once a customer engages with online doctor consultation and other preventive healthcare services?

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    PNB MetLife is not involved in any tele - consultation or other preventive healthcare services availed by the customers. PNB MetLife is only facilitating its policyholders by offering teleconsultation and preventive healthcare facilities for support during COVID-19 pandemic in line with the IRDAI instructions.

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    Disclaimer

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    PNB MetLife is only facilitating its policyholders by offering teleconsultation and related facilities with medical experts for support during COVID-19 pandemic in line with IRDAI instructions. PNB MetLife does not take any responsibility for effectiveness of diet/fitness regime and medical consultancy recommended by any health & wellness experts/nutritionists/medical practitioner, etc. Limited Period Benefits T&C Apply

    AD-F/2021-22/488

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