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  KNOWLEDGE CENTER

FAQ- Policy Servicing

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xviii. I have lost my policy document. How can I obtain a duplicate policy?

Please visit our nearest branch where you need to provide an indemnity bond on a stamp paper of Rs 100 (Rs. 40 for Jammu & Kashmir). There is an additional charge of Rs. 200 towards the issuance of a duplicate policy document. Any additional requirement will be called for, depending on the circumstances, and a new duplicate policy document will be issued.

Download the duplicate policy request form and format of Rs. 100 indemnity bond.


The duplicate policy which you hold is deemed to be original and confers on its owner the same rights and privileges as that of the original policy bond. This policy document will avoid any conflicting claims at the time of maturity or otherwise and is a conclusive proof to honor the claim to the rightful beneficiary

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xix. When is fund switch applicable?

Fund switch is applicable immediately after your policy is placed. There is no waiting period for fund switch.

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xx. Which products support fund switch?

All Unit linked policies are applicable for fund switch.

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xxi. How many switches are possible per year & what are the charges?

There are no limitations for the number of switches allowable for a policy. Customer can opt to switch the funds any number of times. Charges are applicable depending on the nature of the product as mentioned in the T&C.

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xxii. Which day’s NAV is applicable?

Requests received at PNB MetLife before 15.00 hrs will be considered as same day’s request after 15.00 hrs will be considered as the next business day’s request.

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xxiii. How can I place my switch request to PNB MetLife?

• Visit any of our branches and submit fund switch request form duly filled and signed by the policy owner.
• Online request by logging in to policy information portal through the website.


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MetLife
Customer helpline no. :
1800-425-6969 (Toll Free)
(Within India only)
OR 91-80-26502244
(8am – 8pm).

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PNB MetLife India Insurance Company Limited formerly known as MetLife India Insurance Co.Ltd.

Registered office address:Brigade Seshamahal 5, Vani Vilas Road, Basavanagudi, Bangalore - 560004,
Karnataka. CI No.: U66010KA2001PLC028883, Phone: 080- 66006969/26438638, Fax: 080-22421970.
Website: www.pnbmetlife.com, Email: indiaservice@pnbmetlife.co.in., IRDAI Regn No.: 117
*Rs 1 crore protection cover for 25 year old non-smoking male for a 30 year term, under monthly increasing income option (exclusive of taxes)
Insurance is the subject matter of the solicitation


The marks “PNB”, “” and “MetLife” are the registered trademarks of Punjab National Bank and Metropolitan Life Insurance Company, respectively. PNB MetLife India Insurance Company Limited is a licensed user of these marks